AI Automation Practitioner Apprenticeship
At IOS, we are looking for an Apprentice Modern Workplace & AI Support Technician to join our growing technical team. This is an exciting opportunity for someone starting out in IT who wants experience across modern support environments, Microsoft cloud platforms, digital workplace technologies, and emerging AI solutions.
Role
- Providing first-line and second-line IT support to users and customers
- Troubleshooting hardware, software, Microsoft 365, and network issues
- Supporting Microsoft 365 environments including Teams, SharePoint, Exchange Online, and Entra ID
- Assisting with endpoint management and device support
- Helping clients adopt new tools such as Microsoft Copilot and automation platform
- Assisting with onboarding, user training, and technical documentation
- Supporting projects involving digital transformation, cloud services, and AI-enabled solutions
- Support the deployment and configuration of AI-enabled tools (e.g. Microsoft Copilot, Power Platform)
- Drive user adoption of AI tools through training, guidance, and best practice
- Identify opportunities for automation and operational efficiency
- Assist in designing and testing AI-driven workflows and solutions
Training
Enroling on our AI for Business Automation apprenticeship prepares you to support real operational improvements by identifying inefficiencies and helping implement smarter, AI-enabled solutions.
In this role, you’ll work across the automation life cycle, reviewing processes, spotting opportunities for improvement, and supporting the design and implementation of solutions that deliver clear business value. You’ll use AI and low/no-code tools to streamline workflows, reduce manual tasks, and improve consistency.
The role can exist within central teams or departments such as finance, HR, customer service, or IT, supporting the shift from manual processes to more efficient ways of working.
This apprenticeship programme will provide you with everything you need to launch and develop your career in AI and Automation. Afterwards, we’ll support you to take the next steps, including further training and progression opportunities.
- Apprenticeship Standard
- Artificial intelligence (AI) and automation practitioner (level 4)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, 9am-5:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 3rd August 2026
- Start Date
- Tuesday, 4th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Logical
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)