ICT Apprentice
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!
Role
- Complete and maintain helpdesk tickets
- Install monitoring software onto customers servers/desktops to ensure service can be carried out effectively
- Call and email customers regarding delinquent monitoring software and fix/re-install
- Troubleshooting basic network issues
- Ensuring that tasks are prioritised and organised efficiently
- Liaising with customers IT companies, and working together to solve issues
- Maximise uptime for customers print and scan functionalities
- Working alongside the Service department on photocopiers set ups
The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time become necessary.
Skills Required
- Good communication
- Eager to learn
- Passion for technology
- Smart attire
- Good telephone manner
- Team player
Training
Information Communications Technician Level 3 (A level) Apprenticeship Standard:
- The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office
- A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week
- You will be working towards Information Communications Technician Level 3 qualification
Training Covered:
- CompTIA A+
- AZ-900
This apprenticeship can lead to a full-time position and scope for further training and qualifications if applicable.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 26th August 2025
- Start Date
- Wednesday, 27th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
INTEGRATING SOLUTIONS LTD
Integrating Solutions Limited (ISL) are one of the UKs leading independent suppliers of multi-functional photocopiers and Managed Print Services. Integrating Solutions Limited (ISL) are one of the UKs leading independent suppliers of multi-functional photocopiers and Managed Print Services. As an established and financially sound organisation ISL, have developed into a market leader within our field featuring an enviable Blue Chip and high profile client portfolio. Headquartered in London’s rapidly expanding Thames Gateway, we offer a national support infrastructure throughout our network of service centres across the UK. London Academy became an all-through school because of the rising demand for primary school places in the Borough of Barnet. We have created a fantastic learning environment that ensures our children get the very best possible education from the age of 4 all the way through to 18 years old.
- Company
- INTEGRATING SOLUTIONS LTD
- Location
- 18 Muirhead Avenue, Fresh Wharf Estate, Quay Rd, Barking, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,750 a year
- Posted
- Company
- INTEGRATING SOLUTIONS LTD
- Location
- 18 Muirhead Avenue, Fresh Wharf Estate, Quay Rd, Barking, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,750 a year
- Posted