ICT Apprenticeship

Are you passionate about technology and eager to build a rewarding career in IT? Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment.

• Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity
• System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively
• User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience
• Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting
• Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation
• Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner
• Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Initiative