Support Technician Apprentice
We're looking for an Support Technician Apprentice with a passion to deliver top-tier technical support while also building meaningful relationships with clients. In this role, you'll have the opportunity to work with a diverse client base, applying your newly found technical prowess and interpersonal skills to make a real difference.
Role
- Provide expert-level technical support to our clients, including troubleshooting hardware and software issues
- Proactively monitor client networks and systems to identify and resolve potential problems
- Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals
- Manage and maintain client relationships, serving as a trusted advisor on IT-related matters
- Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations
- Ensure timely resolution of IT support requests and document all interactions
- Stay up to date with emerging technologies and industry best practices to continuously enhance your skills
- Foster a positive and collaborative team environment by sharing knowledge and providing mentorship
Training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Full-time permanent employment for the right person upon successful timely completion of their apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHESTERFIELD COLLEGE
- Working Week
- Monday - Friday, 9.00am - 5.30pm with half an hour for lunch
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st May 2025
- Start Date
- Sunday, 1st June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
INTERACTIVE DATA TECHNOLOGY LTD
IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.
- Company
- INTERACTIVE DATA TECHNOLOGY LTD
- Location
- UNIT 1A, MERCIAN PARK, MERCIAN CLOSE, ILKESTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,685.50 a year
- Posted
- Company
- INTERACTIVE DATA TECHNOLOGY LTD
- Location
- UNIT 1A, MERCIAN PARK, MERCIAN CLOSE, ILKESTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,685.50 a year
- Posted