IT Support Technician Apprentice
You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.
Role
- First-line technical support: Respond to helpdesk tickets and service requests. Diagnose and resolve basic hardware, software, and connectivity issues. Support Microsoft 365 applications (Outlook, Teams, SharePoint). Perform password resets and account unlocks.
- Networking & infrastructure support: Assist with configuring workstations and network devices. Support basic LAN/WAN troubleshooting. Assist in monitoring network performance. Support Wi-Fi configuration and connectivity issues.
- Cybersecurity & compliance: Support implementation of security policies and procedures. Assist with user access controls and permissions. Help maintain antivirus, endpoint protection and patch updates. Understand GDPR and data protection best practices.
- Hardware & software deployment: Set up laptops, desktops, and mobile devices. Install operating systems and approved applications. Maintain asset registers and inventory systems. Support onboarding and offboarding processes.
- Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Opportunity to go onto full time role after the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 26th March 2026
- Start Date
- Thursday, 2nd April 2026
Desired Skills
- Communication skills
- IT skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)