Senior Business Analyst

At IMG, we’re one of the world’s leading international medical insurance providers, trusted by travelers, expats, and global citizens every second of every day. Whether you're on vacation, working abroad, or living across borders, our products deliver peace of mind wherever life takes you.

Now, we’re growing—and we want passionate people who thrive on creating exceptional experiences for travelers worldwide. If you bring energy, enthusiasm, and a love for global connection, you’ll fit right in.

As a Senior Business Analyst, you’ll be the bridge between business needs and tech solutions—driving smarter systems, smoother processes, and stronger outcomes. You’ll lead requirement efforts, guide junior analysts, and help shape the future of global healthcare claims systems.What You’ll Do

• Own and lead requirements gathering for key projects
• Partner with stakeholders to define needs and propose smart solutions
• Liaise across business units, tech teams, and vendors
• Document processes, use cases, and system functions
• Support EDI/data integrations and new tech rollouts
• Evaluate software enhancements and ensure alignment with business goals
• Coordinate testing, demos, and training materials
• Mentor junior analysts and support BA practice development
• Report progress and updates to the BA Manager

What You Bring

• 7+ years as a Business Analyst, ideally in global healthcare or insurance
• Proven success implementing auto-adjudication for U.S. claims
• Strong EDI integration and SQL data analysis skills
• Deep understanding of SDLC, Agile, and insurance claims systems
• Exceptional documentation, communication, and leadership skills
• Experience managing production issues and small enhancements
• Ability to think creatively and push beyond existing processes
• BA certification (preferred)

Perks & Benefits

• Flexible remote or hybrid work setup
• 22 days holiday + 8 bank holidays (grows to 30!)
• Day off for your birthday & Christmas Eve
• Summer & holiday parties, surprise perks like concert tickets
• Career development support & employee recognition awards

Ready to make a global impact? Let’s build something great together at IMG.