Digital Support Technician Level 3 Apprenticeship
Join a vibrant and friendly team where every day brings new opportunities to learn, grow, and make a meaningful impact. You’ll play a key role in supporting smooth, efficient operations across a variety of tasks, helping to deliver high‐quality service and great experiences for customers.
Role
- Installing software onto laptops and desktops
- Preparing USB sticks with course‐specific software packages
- Emailing students with software links, keys, and activation instructions
- Upgrading RAM / HDDs / SSDs
- Rebuilding laptops if required
- Handling inbound and outbound calls
- QA checks of full builds before dispatch
- Working to department KPIs
- Imaging customer equipment following predefined scripts
- Picking and packing orders for quick, accurate dispatch
- Logging and resolving technical issues in the in‐house system
- Hardware upgrades
Training
Progression for the right candidate.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- GATESHEAD COUNCIL
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 27th April 2026
- Start Date
- Friday, 1st May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- maths GCSE, grade 4 (Essential)
- ICT GCSE, grade 4 (Desired)
About the Employer
INVATE LTD
The eQuality Solutions Group (eQS) aims to make the world a more inclusive place by removing barriers to education, work, and life.
Invate was founded from a desire to improve support for DSA students and has grown to become one of the largest AT equipment and training providers in the UK.