IT Technician Apprentice
Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development.
Role
- Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
- You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
Training
- Opportunity to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st November 2025
- Start Date
- Monday, 24th November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Number skills
- Logical
- Creative
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
INVOCO LTD
We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.
- Company
- INVOCO LTD
- Location
- 7 The Courtyard, Buntsford Drive, Bromsgrove, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,200 a year
- Posted
- Company
- INVOCO LTD
- Location
- 7 The Courtyard, Buntsford Drive, Bromsgrove, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,200 a year
- Posted