IT Technician Apprentice
Launch your tech career with Invoco Telecom in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help customers with VoIP and broadband services while building your networking and troubleshooting skills, with potential progression to a degree for the right candidate.
Role
- Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
- You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
- A fantastic opportunity to start your tech career with full training and development
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- The successful candidate will undertake a 22-month nationally recognised qualification through TDM
- This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions
- The apprentice will have a workplace mentor and will complete an external end-point assessment
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
- Opportunity to progress or full-time employment and progress on to a degree for the right person
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday- Friday 9am- 5pm
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Friday, 4th September 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
INVOCO LTD
We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.