1st Line Support IT Apprentice - Windlesham, Surrey
Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills, then a career in IT Support could be just what you’re looking for to get you started! We need talented people to join our fantastic team.
Role
The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
- Desktop PC and Laptop software builds and imaging
- Testing and fault-finding of various IT and audio-visual hardware
- Providing hard drive/solid state disk erasure and destruction techniques and processes
- Erasing and configuring network infrastructure hardware
- Auditing and logging IT and audiovisual hardware
- Maintaining stocks of equipment
- Following in-house procedures from start to finish
Training
The apprentice's training schedule will include:
- Completion of a Level 3 Information Communication Technician Apprenticeship
- Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.
- Full-time employment is expected once the apprenticeship is complete
- Further training opportunities with Higher Level Apprenticeships are also available
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- INVOLVE SELECTION LIMITED
- Working Week
- Monday - Friday, between 9.00am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 15th March 2026
- Start Date
- Sunday, 22nd March 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Qualifications
- Maths and English GCSE, grade C (4) or above (Desired)