Digital Support Apprentice

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

Duties and Key Responsibilities:

Office & IT Support:

• Maintaining all documentation and oversight of fixed office products to ensure maintained in accordance with required standards
• Office layout planning with teams, and management including computers, furniture, fittings, including management of office sets ups and moves when required
• Office management, to include soft FM services and service agreements including security and alarm systems
• Manage DSE assessment process & equipment requirements where needed
• Manage office supplies and catering arrangements for all offices including managing supplier contracts and cost management
• Complete minor handyman work when needed i.e. small works
• Procure quotes and project manage any improvement works made to offices
• Ensure all furniture is kept in reasonable condition
• Assist with company credit card management
• Management of the print fleet including renewals and supplier management, as well as ordering any ad-hoc machines when required
• Maintain an asset list of devices across the group
• Reviewing relevant invoices to ensure within budget & carry our supplier checks
• Ensure continuous inventory to meet the needs of the business across group
• Required systems assistance including Trainline and other 3rd party systems
• New hire onboarding and leavers offboarding system access
• Administration of Office 365 for Ad-hoc requests

Fleet Management:

• Maintain fleet budget and ensuring best value is maintained with a focus on cost efficiencies
• Ensuring the fleet is operating in accordance with legislation and regulations
• Manage supplier relations & service providers
• Manage interface with insurance providers, ensuring claims are managed effectively and losses minimised
• Manage vehicle maintenance and service schedules, minimising downtimes. (Driver’s licence needed)
• Where necessary collect vehicles from drivers houses and take to service providers
• Keeping accurate records of vehicle contracts including but not limited to contracted mileage, funder & PD11
• Assist finance department with vehicle info to accurately assign BIK tax to staff
• Management of company fuel cards
• ESG reporting adhered to as per guidelines
• Onboarding drivers and cars to the insurance

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

• Maths and English GCSE or equivalent, grade C (4) or above (Essential)