Digital Support Apprentice

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

Key Responsibilities

Technical & Digital Systems Support

-Provide day-to-day administrative and user support for business, quality systems and software.
-Coordinate with IT support for system updates, access control, and troubleshooting.
-Maintain and update the company website on a monthly basis.
Create and schedule content for social media platforms (Instagram, --Facebook, LinkedIn, TikTok).
-Assist in drafting internal communications such as newsletters and updates.

 

Data & Document Management

-Manage digital filing and data systems, ensuring documents are organised, accessible, and current.
-Maintain version control and adherence to documentation protocols.
-Assist in creating reports, schedules, and compliance documents as needed.
-Participate in preparation for audits and accreditations.

 

Project & Workflow Coordination

-Support department leads by inputting and managing data within business systems.
-Help track project progress, key milestones, and relevant documentation.
-Liaise with external partners and vendors to ensure timely submission of information.

Process Optimisation

-Identify and implement improvements to streamline digital workflows.
-Develop user guides and provide basic training for internal systems.
-Support new technology rollouts and digital transformation initiatives.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working