Digital Support Apprentice / London Bridge

Key Responsibilities

Technical & Digital Systems Support

• Provide day-to-day administrative and user support for business, quality systems and software
• Coordinate with IT support for system updates, access control, and troubleshooting
• Maintain and update the company website on a monthly basis
• Create and schedule content for social media platforms (Instagram, --Facebook, LinkedIn, TikTok)
• Assist in drafting internal communications such as newsletters and updates

Data & Document Management

• Manage digital filing and data systems, ensuring documents are organised, accessible, and current
• Maintain version control and adherence to documentation protocols
• Assist in creating reports, schedules, and compliance documents as needed
• Participate in preparation for audits and accreditations

Project & Workflow Coordination

• Support department leads by inputting and managing data within business systems
• Help track project progress, key milestones, and relevant documentation
• Liaise with external partners and vendors to ensure timely submission of information

Process Optimisation

• Identify and implement improvements to streamline digital workflows
• Develop user guides and provide basic training for internal systems
• Support new technology rollouts and digital transformation initiatives

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working