Digital Support Technician Apprentice London "Gunnersbury"

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT & business professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

What you’ll do
⦁ Answer phones and emails, triage simple queries, and escalate when needed
⦁ LMS administration resetting courses, passwords, basic troubleshooting, and simple reports
⦁ Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices
⦁ Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates
⦁ Update the website for new course launches titles, descriptions, images, and links
⦁ HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards
⦁ SharePoint housekeeping folders, permissions, metadata, and version control
⦁ Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks
⦁ Create simple SOPs and spot quick wins for efficiency
You’ll bring
⦁ Clear written communication and tidy naming and version control habits
⦁ Confidence with Articulate Rise or similar web authoring, or willingness to learn
⦁ Basic HubSpot and SharePoint skills, or willingness to learn
⦁ An eye for layout, readability, and accessibility
⦁ Accuracy with data and confidentiality

Nice to have

Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Patience