Digital Support Technician Apprentice - Southwick

Our client is a leading software business working across the fleet industry. As a Digital Support Apprentice, you will play a vital role in providing technical assistance to end-users. You will work under the supervision of experienced IT professionals, learning and developing in troubleshooting and resolving various tech related issues.

What you’ll do:

• Answer phones and emails, triage simple queries, and escalate when needed
• LMS administration resetting courses, passwords, basic troubleshooting, and simple reports
• Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices
• Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates
• Update the website for new course launches titles, descriptions, images, and links
• HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards
• SharePoint housekeeping folders, permissions, metadata, and version control
• Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks
• Create simple SOPs and spot quick wins for efficiency

You’ll bring:

• Clear written communication and tidy naming and version control habits
• Confidence with Articulate Rise or similar web authoring, or willingness to learn
• Basic HubSpot and SharePoint skills, or willingness to learn
• An eye for layout, readability, and accessibility
• Accuracy with data and confidentiality

Nice to have:

• Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Patience