ICT Apprentice - Dunsfold

Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills, then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.

Overview
We are seeking an IT Apprentice looking to build a career in First Line IT Support. This is an 18-month opportunity to complete a Level 3 Information Communication Technician qualification whist also earning a competitive salary and gaining all the hands-on experience needed to gain this useful qualification.

Duties

• Providing, first line technical support for IT enquiries.
• Undertaking day-to-day maintenance of printers, end-user devices and core systems.
• Assisting the IT team in the administration of VOIP and telephony systems.
• Undertaking software and hardware installs.
• General user administration, including account creation, management and deletion.
• Apple product administration through an MDM (Mobile device management) including iPad and iPhone devices.
• General asset management duties including updating the asset register to ensure accurate records of all assets.
• Undertaking system checks and scheduled maintenance support activities.
• Supporting maintenance and installation of cabling and AV (Audio Visual) equipment.
• Basic network administration, including Wi-Fi network admin, web filter and firewall administration and network cabling installations.
• Undertake research to help solve ICT problems and to develop personal skills.
• Assisting with identifying and sharing opportunities for service improvement and the development of ICT systems and services.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

• Maths and English GCSE or equivalent, grade C (4) or above (Essential)