IT Apprentice (1st Line Support) - Horsham

Our client is an expanding IT Service Provider based in Horsham, who is now looking for a motivated Apprentice IT Support Technician to join their growing team. This is a great opportunity for someone who enjoys technology, solving problems, and learning how business IT systems work in the real world. 

You do not need to know everything already as they already have experience in hiring and developing ICT apprentices. What matters most is that you are curious, reliable, and willing to learn and able to work through problems using the training, tools, and resources available to you. 

Previous IT experience is useful but not essential. Any practical hands-on experience, such as DIY, carpentry, building, electrical work or similar, would be a bonus, as this role includes site work where you will need to think logically, plan cable routes and complete installations neatly and safely. A positive attitude and willingness to learn are more important. 
 
What You Will Be Doing:

You will learn how to support business customers with a wide range of IT issues, from simple user queries through to more technical troubleshooting. 
Your role will include: 
Logging, managing and updating IT support tickets 
Taking ownership of tickets from start to finish 
Speaking with customers in a professional and helpful way 
Investigating problems using internal notes, documentation and online resources 
Learning how to troubleshoot Microsoft 365, Outlook, Teams, OneDrive and SharePoint 
Supporting Windows PCs, laptops, printers and mobile devices 
Helping with user account setup, password resets and permissions 
Learning networking basics including routers, switches, Wi-Fi and firewalls 
Assisting with Ethernet and fibre cable installations 
Supporting VoIP phone systems and desk phones 
Attending customer sites with senior engineers 
Documenting fixes so the team can reuse them in future 
As your confidence grows, you will be trusted with more responsibility and encouraged to see jobs through properly rather than just passing them on.

What You Will Learn:

This apprenticeship will give you a broad foundation in business IT support. You will have the opportunity to learn: 
Microsoft 365 administration 
Outlook, Teams, SharePoint and OneDrive support 
Windows device troubleshooting 
Networking fundamentals 
Ethernet and fibre cabling 
Wi-Fi troubleshooting 
Cloud services 
Cyber security basics 
Remote support tools 
Customer service skills 
How to research, test and apply technical solutions 

You will be working with real systems, real customers and real technical problems. 

What They Are Looking For:

Interested in IT and technology 
A good problem solver 
Willing to learn and ask questions 
Patient, polite and professional with customers 
Able to follow instructions and processes 
Comfortable using computers 
Good at written communication 
Reliable and well organised 
Keen to build a long-term career in IT 

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

• Maths and English GCSE, grade C (4) or above (Desired)