IT Support Apprentice - Lancing

As an IT Helpdesk Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

The successful candidate will be working within the technical services side of our business; Testing, configuring and fault-finding on a huge range of technology-related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies 

Typical roles and responsibilities include;

• Desktop PC and laptop software builds and imaging 
• Testing and fault finding of various IT and audio  
  visual hardware 
• Providing hard drive / solid state disks erasure and destruction techniques and processes 
• Erasing and configuring network infrastructure hardware 
  Auditing and logging IT and audio-visual hardware 
• Maintaining stocks of equipment 
• Following in-house procedures from start to finish 

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

• Maths and English GCSE or equivalent, grade C (4) or above (Essential)