Cloud Service Manager

Role: Cloud Service Manager
Sector: Defence
Rate: £400 to £500 Inside IR35
Location: Corsham (1-2 days p/w)
Duration: End of March 2027 (initially)
Nationality: Sole British

iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham.

The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders.

Key Responsibilities

• Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management.

• Drive Continual Service Improvement (CSI).

• Support cloud-based and multi-supplier service environments.

• Manage service governance, reporting, performance monitoring and operational reviews.

• Support Service Desk and operational teams with escalations and service coordination.

• Maintain service documentation, knowledge articles and operational processes.

• Work with stakeholders and suppliers to improve service delivery and customer experience.

Essential Experience

• Strong ITIL/service management experience.

• Experience across Incident, Change, Problem and Service Request Management.

• Cloud service and multi-supplier experience.

• Experience delivering CSI and service reporting.

• Jira Service Management, Confluence and Remedy or equivalent ITSM tooling.

• Strong stakeholder management, communication and documentation skills.

If you're interested, please respond with your most up-to-date CV and I will be calling through suitable candidates right away!

Role: Cloud Service Manager
Sector: Defence
Rate: £400 to £500 Inside IR35
Location: Corsham (1-2 days p/w)
Duration: End of March 2027 (initially)
Nationality: Sole British