IT Support Engineer

Title: 1st Line Support Engineer

Location: Bath (Hybrid)

Salary: Up to £27,000

Are you looking to build your IT career in a modern, technology-driven environment?

We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team. This is an opportunity to go beyond traditional helpdesk support, gaining exposure to Microsoft 365, cloud technologies, IT security, automation and AI-driven processes.

You'll be the first point of contact for IT support across the business, helping users resolve technical issues while ensuring systems remain secure, efficient and well-managed.

What You'll Be Doing

• Providing 1st line support via the service desk, Microsoft Teams and in person.
• Managing user accounts, permissions and access across Microsoft 365, SharePoint, Teams and Azure DevOps.
• Supporting onboarding and offboarding activities, including account creation and device setup.
• Troubleshooting hardware, software and user issues.
• Triaging alerts from Azure Monitor and Microsoft Defender.
• Maintaining IT assets, software licensing and service desk records.
• Supporting users remotely and delivering excellent customer service.
• Working alongside an AI-assisted ticketing system, helping improve its effectiveness over time.
• Identifying opportunities to automate manual processes and improve efficiency.

What We're Looking For

• Passion for technology and helping people.
• Strong communication and problem-solving skills.
• Experience with Microsoft 365 (Teams, SharePoint, Exchange Online).
• Organised, detail-oriented and able to manage multiple priorities.
• Understanding of IT support fundamentals and security best practices.

Nice to Have

• Previous IT support or service desk experience.
• Knowledge of Entra ID (Azure AD), endpoint management or networking fundamentals.
• Experience working within an ITIL environment.
• Interest in AI, automation and emerging technologies.

Our client has a swift 1- stage process and will be moving quickly!

If you're interested in this role, or know someone who would be, then please apply to this advert