Level 3 Support Engineer

3rd Line Support Engineer
Location: Bristol - Hybrid/Onsite
Salary: Up to £45,000

We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact.

• Acting as the go-to point for escalated incidents and complex service requests

• Managing and maintaining core infrastructure including Servers, storage, networking, and cloud platforms

• Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management

• Administering backup and disaster recovery solutions such as Acronis and Azure Backup

• Overseeing Windows Server environments (), Active Directory, Entra ID, DNS and DHCP

• Supporting and securing cloud environments (Azure and AWS)

• Administering Microsoft Exchange and Office 365

• Delivering IT projects from planning through to successful completion

• Maintaining clear documentation and contributing to internal knowledge sharing

• Proven 3rd line/senior technical support experience

• Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365

• Hands-on knowledge of Azure and/or AWS cloud platforms

• Experience with VMware and Hyper-V virtualisation

• Familiarity with Firewall management, VLAN creation, LAN/WAN troubleshooting

• Solid understanding of backup and disaster recovery solutions

• Awareness of compliance frameworks (Cyber Essentials Plus, PCI DSS, ISO, CoCo)

• Excellent problem-solving skills with a security-first mindset

If interested, please share your CV to arrange a call and discuss further!