Level 3 Support Engineer
3rd Line Support Engineer Location: Bristol Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
- Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact. What you'll be doing Acting as the go-to point for escalated incidents and complex service requests Managing and maintaining core infrastructure including servers, storage, networking, and cloud platforms Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management Administering backup and disaster recovery solutions such as Acronis and Azure Backup Overseeing Windows Server environments (2012-2022), Active Directory, Entra ID, DNS and DHCP Supporting and securing cloud environments (Azure and AWS) Administering Microsoft Exchange and Office 365 Delivering IT projects from planning through to successful completion Maintaining clear documentation and contributing to internal knowledge sharing What we're looking for Proven 3rd line / senior technical support experience Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365 Hands-on knowledge of Azure and/or AWS cloud platforms Experience with VMware and Hyper-V virtualisation Familiarity with firewall management, VLAN creation, LAN/WAN troubleshooting Solid understanding of backup and disaster recovery solutions Awareness of compliance frameworks (Cyber Essentials Plus, PCI DSS, ISO, CoCo) Excellent problem-solving skills with a security-first mindset If interested, please share your CV to arrange a call and discuss further!d02fcfcb-6df4-40ee-95cf-3eb059ce3173
- Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact. What you'll be doing Acting as the go-to point for escalated incidents and complex service requests Managing and maintaining core infrastructure including servers, storage, networking, and cloud platforms Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management Administering backup and disaster recovery solutions such as Acronis and Azure Backup Overseeing Windows Server environments (2012-2022), Active Directory, Entra ID, DNS and DHCP Supporting and securing cloud environments (Azure and AWS) Administering Microsoft Exchange and Office 365 Delivering IT projects from planning through to successful completion Maintaining clear documentation and contributing to internal knowledge sharing What we're looking for Proven 3rd line / senior technical support experience Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365 Hands-on knowledge of Azure and/or AWS cloud platforms Experience with VMware and Hyper-V virtualisation Familiarity with firewall management, VLAN creation, LAN/WAN troubleshooting Solid understanding of backup and disaster recovery solutions Awareness of compliance frameworks (Cyber Essentials Plus, PCI DSS, ISO, CoCo) Excellent problem-solving skills with a security-first mindset If interested, please share your CV to arrange a call and discuss further!d02fcfcb-6df4-40ee-95cf-3eb059ce3173
- Company
- IO Associates
- Location
- Bristol, UK
- Employment Type
- Full-time
- Posted
- Company
- IO Associates
- Location
- Bristol, UK
- Employment Type
- Full-time
- Posted