Salesforce Field Service Architect
Role - Salesforce Field Service Architect
Location - London (Hybrid)
We're seeking a Salesforce Field Service Architect with strong expertise in Field Service Lightning (FSL/SFS) to lead the design and delivery of enterprise-level Field Service solutions.
This is a hands-on architecture position where you'll transform complex field-service processes into scalable, high-performing Salesforce solutions, while providing technical leadership and engaging with senior stakeholders.
What you'll be doing- Architect and design end-to-end Salesforce Field Service solutions.
- Lead discovery workshops focused on field operations & scheduling optimisation.
- Drive full lifecycle delivery (design build deploy go-live)
- Design integrations with ERP, asset management & inventory systems
- Provide technical leadership across Apex, LWC, Flows & integrations
What we're looking for:
- Strong hands-on experience delivering Salesforce FSL implementations end-to-end
- Deep understanding of workforce planning, scheduling, work orders, assets & mobile workflows
- Experience with dispatcher console, optimisation engine & scheduling policies
- Strong knowledge of Service Cloud, Sales Cloud & Experience Cloud
- Integration experience (APIs, middleware, ESB, third-party systems)
- Comfortable leading technical discussions with senior stakeholders
- Salesforce Field Service Consultant (Highly Preferred)
- Application Architect / System Architect
- Platform Developer I/II
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