Service Operations Engineer

Service Operations Engineer (2nd Line)

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Stoke-on-Trent, UK | Hybrid | Defence & Secure Environment

iO Associates are partnered with a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire Service Operations Engineer to join their growing operations team.

Key Responsibilities:

• Provide 2nd line support across hardware, software, networking, and cloud
• Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation
• Monitor systems, manage patching, and implement changes
• Coordinate with vendors and internal teams on complex issues

Key Requirements:

• 2+ years in IT support / Service Desk (ideally MSP)
• Strong Windows, Microsoft 365, and basic networking knowledge
• Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS)
• Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira)

Security Requirements:
Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available.

What's on Offer:

• Work within defence & secure environments
• Strong technical exposure and growth opportunities
• Collaborative, high-impact team

Interested? xkybehq Let's have a chat.