Pre-Sales Engineer

IP Integration is expanding its Solution Consulting capability to support growth across ElasticCX and wider CCaaS transformation programmes. We’re seeking a commercially minded Pre-Sales Engineer who thrives in complex customer environments and can translate business challenges into scalable, cloud-based CX solutions.

This role sits at the centre of direct and channel sales, accelerating qualification, strengthening technical credibility, and improving win rates across enterprise and mid-market opportunities. You will operate across cloud contact centre platforms, AI-enabled CX journeys, and secure customer interaction environments.

Strategic Impact

You will:

• Accelerate deal velocity across direct and channel sales.
• Improve win rates in competitive CCaaS opportunities.
• Reduce delivery risk through robust solution design.
• Strengthen partner capability and technical confidence.
• Support ElasticCX growth across multiple sectors.

Key Responsibilities

Discovery & Qualification

• Lead technical discovery sessions with customers and partners.
• Identify integration complexity and architectural dependencies.
• Qualify opportunities with structured discipline.
• Surface risks early to avoid downstream impact.

Solution Architecture

• Produce high quality, High-Level Designs (HLDs) diagrams, and technical documentation.
• Design scalable CCaaS and ElasticCX architectures.
• Support RFP and tender processes.
• Ensure feasibility prior to commercial commitment.

Demonstration & Technical Positioning

• Deliver compelling, outcome-focused product demonstrations.
• Translate platform capability into business value.
• Strengthen IPI differentiation in competitive bids.
• Support executive-level and technical stakeholder engagement.

Channel Enablement

• Enable and onboard channel partners.
• Deliver partner workshops and solution briefings.
• Maintain alignment with structured sales and governance processes.
• Reduce friction across qualification and proposal cycles.

Secure & Regulated Environments

• Design solutions for secure customer interaction use cases.
• Engage confidently with IT, security, and governance stakeholders.
• Align architectures with best practice and compliance standards.

Skills & Experience

Essential

• Proven Pre-Sales or Solutions Engineering experience.
• Strong CCaaS architecture knowledge.
• Experience designing cloud-based CX solutions.
• Strong understanding of integrations and multi-platform environments.
• Confident delivering workshops and demonstrations.
• Structured documentation discipline.

Desirable

• Experience with leading CCaaS platforms (e.g. Genesys, NICE, Amazon Connect, Webex).
• Exposure to secure customer interaction environments.
• Experience supporting formal RFP processes.
• Familiarity with AI-driven CX automation.

What is it like to work for IPI?

IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.

We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture- putting people at the heart of everything we do.