Account Director – CCaaS Solutions
Account Director – CCaaS Solutions
Are you an experienced Account Director with a background in the MSP space?
Passionate about CCaaS solutions? Prefer to work from home?
If so, please see below...
We’re working with a fast-growing Managed Services and Customer Experience technology provider looking to hire an Account Director to manage and grow a portfolio of established clients. This is a high-impact role focused on account development, upselling and cross-selling across a broad portfolio of cloud, networking and customer engagement solutions.
The Opportunity
You’ll inherit a base of long-standing, high-value customers, giving you a strong platform to generate revenue through strategic account growth rather than cold acquisition.
You’ll operate as a trusted advisor, aligning technology solutions to client objectives while driving commercial outcomes.
What You’ll Be Doing
- Owning and developing key client relationships across enterprise and/or public sector accounts
- Identifying and delivering upsell and cross-sell opportunities across managed services and cloud solutions
- Translating business requirements into end-to-end technical solutions (CCaaS, networking, cloud, managed services)
- Leading account strategy and customer lifecycle management
- Working closely with delivery and technical teams to ensure service excellence and continuous improvement
- Collaborating with vendors and partners to shape compelling customer propositions
What We’re Looking For
- Proven experience in a senior Account Director / Account Manager role within an MSP or technology services environment
- Strong track record of high-value account growth and revenue delivery
- Experience selling or managing CCaaS / customer experience platforms
- Background working with large enterprise and/or public sector clients
- Commercially astute with the ability to operate at both strategic and technical levels
What’s on Offer
- Competitive base salary + uncapped commission structure
- Established customer base with strong earning potential
- Full remote working
- Comprehensive benefits package
I look forward to hearing from you...