Account Manager (Managed Services - London, Milton Keynes, Berkshire, Oxfordshire)

Account Manager | Microsoft, Managed Services, Cloud & Cyber Security

A successful UK-based Managed Service Provider is looking for an ambitious and relationship-driven Account Manager to join their expanding team. Supporting SMEs across London, the Thames Valley and Milton Keynes, this role is ideal for someone who thrives in a fast-paced MSP environment and enjoys building long-term, value-led client partnerships.

The business provides Microsoft solutions, Managed IT support, Cloud Solutions and Cyber Security services, helping organisations maximise performance, resilience and growth.

What You’ll Be Doing

• Manage and grow a portfolio of SME clients, acting as the primary point of contact
• Build strong, long-term relationships with key stakeholders across your accounts
• Drive account retention, client satisfaction and revenue growth
• Identify upsell and cross-sell opportunities across managed IT, cloud and cyber services
• Run regular account reviews, QBRs and strategic roadmap discussions
• Translate client needs into tailored technology solutions
• Collaborate with technical, service delivery and cyber teams to ensure excellent service
• Maintain accurate pipeline and account data within CRM systems

What We’re Looking For

• Proven experience as an Account Manager within an MSP environment
• Strong relationship-building skills with the ability to influence at multiple levels
• Commercial awareness with a track record in B2B sales and account growth
• Experience meeting or exceeding revenue and retention targets
• Confident working in a fast-paced, evolving technology landscape

Experience selling a mix of services, including:

• Managed IT support & service desk
• Microsoft 365
• Azure and cloud solutions
• Cyber Security (endpoint, backup & disaster recovery, SIEM)
• Ability to demonstrate tangible sales success (e.g. revenue growth, account expansion, client maturity improvements)

Why This Role?

• Competitive salary + strong earning potential
• Hybrid working model across London, Thames Valley & Milton Keynes
• Ongoing training, development and career progression opportunities
• Work within a collaborative and high-performing team environment
• Exposure to a broad portfolio of IT, cloud and cyber security solutions

Benefits & Perks

• Health & wellbeing support including virtual GP and EAP
• Life assurance and income protection
• Enhanced annual leave options and volunteering days
• Cycle to work scheme and technology vouchers
• Discounts, rewards platform and lifestyle perks
• Pension scheme and optional flexible benefits
• Regular social events, incentives and team activities

Location: London, Thames Valley & Milton Keynes (Hybrid, very flexible)

Compensation: £45- 55k DOE + double OTE