Field Services Engineer - 2nd Line (MSP)

Field Services Engineer - 2nd Line (MSP)

Covering Manchester / Greater Manchester | Award-Winning IT Managed Services Provider

Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role?

Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences?

This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. Were looking for a Field Service Engineer (2nd Line) to support clients across Greater Manchester.

The Role

As a Field Service Engineer, youll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. Youll be the trusted face of the company to our clients keeping their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments.

Your work will cover:

• On-site support visits to customer locations across the region
• Escalated troubleshooting for desktops, servers, networking, and cloud solutions
• Hardware/software installations, upgrades, and fixes
• Assisting with customer onboarding, migrations, and small project work
• Proactive system checks and preventative maintenance
• Acting as a technical point of contact and delivering excellent customer service

What Were Looking For

• Experience in a 2nd line (or strong 1st line ready to step up) support role
• Strong knowledge of Microsoft Windows Desktop & Server environments
• Working knowledge of Office 365 / Microsoft 365 / Azure
• Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless)
• Virtualisation exposure (VMware/Hyper-V)
• Scripting knowledge (PowerShell) would be a bonus
• A problem-solver who enjoys variety and autonomy
• Full UK driving licence & access to own vehicle (mileage paid)

Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) are desirable but not essential what matters most is your ability and ambition to learn.

Whats in it for You

• Salary between 32,000 37,000 (DOE)
• Hybrid working flexibility
• Company pension plan
• Uncapped training & certification budget
• Private Medical
• Employee recognition rewards (including quarterly bonus incentives)
• Beer fridge Thursdays & Fridays
• Annual Christmas party with over 15,000 worth of prizes
• Regular team socials to keep work fun

Get in touch to find out more!