Field Services Engineer - 2nd Line (MSP)

Field Services Engineer - 2nd Line (MSP)

Covering Yorkshire | Award-Winning IT Managed Services Provider

Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role?

Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences?

This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across the Yorkshire.

The Role

As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments.

Your work will cover:

• On-site support visits to customer locations across the region
• Escalated troubleshooting for desktops, servers, networking, and cloud solutions
• Hardware/software installations, upgrades, and fixes
• Assisting with customer onboarding, migrations, and small project work
• Proactive system checks and preventative maintenance
• Acting as a technical point of contact and delivering excellent customer service

What We’re Looking For

• Experience in a 2nd line support role covering the below technologies
• Strong knowledge of Microsoft Windows Desktop & Server environments
• Working knowledge of Office 365 / Microsoft 365 / Azure
• Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless)
• Virtualisation exposure (VMware/Hyper-V)
• Scripting knowledge (PowerShell) would be a bonus
• A problem-solver who enjoys variety and autonomy
• Full UK driving licence & access to own vehicle (mileage paid)

Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) are desirable but not essential – what matters most is your ability and ambition to learn.

What’s in it for You

• Salary between £32,000 – £35,000 (DOE)
• Hybrid working flexibility
• Company pension plan
• Uncapped training & certification budget
• Private Medical
• Employee recognition rewards (including quarterly bonus incentives)
• Regular team socials to keep work fun

Get in touch to find out more!