Major Incident Manager (Technology Provider)

Major Incident Manager

Location: Manchester (Hybrid)

A fast-growing UK tech provider is hiring a Major Incident Manager to take the lead when it matters most. You'll own high-severity incidents across cloud, network, security and comms platforms, ensuring rapid recovery and first-class communication.

The Role

• Lead major incidents end-to-end
• Coordinate technical teams and drive swift resolution
• Deliver clear, confident updates to customers and internal stakeholders
• Maintain accurate timelines, reports and PIRs
• Improve processes, runbooks and incident readiness

You'll Bring

• Experience managing major incidents in an MSP / ISP / Telco environment
• Strong technical understanding (Networks, Infrastructure, CCaaS or security)
• Excellent communication under pressure
• Ability to direct multi-disciplinary teams
• A calm, analytical approach and decisive mindset

Why Join?

• Work on critical UK services and high-impact platforms
• Modern tech environment with real ownership
• Supportive team and opportunities to develop
• Competitive salary + benefits

Please get in touch for more information.

I look forward to hearing from you!