Transformation Lead
Transformation Lead - Award winning Managed Service Provider
Excited by operational and strategic change?
Enjoy making an impact in an evolving organisation?
We’re looking for an experienced Transformation Lead with a background within the technology services / managed services space, to drive large-scale operational improvement across a complex, multi-technology environment.
This is a high-impact role, focusing on turning strategy into execution. You’ll lead cross-functional transformation initiatives that improve efficiency, scalability, resilience and service quality — ensuring change is fully embedded into day-to-day operations, not delivered as stand-alone projects.
What you’ll be doing
- Lead end-to-end delivery of operational transformation and service improvement initiatives
- Translate strategic priorities into clear, structured transformation programmes
- Design, deliver and embed a future-state Target Operating Models
- Improve end-to-end processes
- Work closely with operational and technical teams to improve tooling, data, automation and workflows
What we’re looking for
- Proven experience delivering operational transformation
- Experience designing and implementing Target Operating Models
- Strong delivery mindset with the ability to operate in complex, fast-moving organisations
- Excellent stakeholder management, influencing and change leadership skills
- Data-driven and analytical individuals
This role offers the opportunity to shape how operations scale and perform as the business continues to grow.
Please get in touch for more information.