Transformation Lead
Transformation Lead - Award winning Managed Service Provider
Excited by operational and strategic change?
Enjoy making an impact in an evolving organisation?
We’re looking for an experienced Transformation Lead with a background within the technology services / managed services space, to drive large-scale operational improvement across a complex, multi-technology environment.
This is a high-impact role, focusing on turning strategy into execution. You’ll lead cross-functional transformation initiatives that improve efficiency, scalability, resilience and service quality — ensuring change is fully embedded into day-to-day operations, not delivered as stand-alone projects.
What you’ll be doing
- Lead end-to-end delivery of operational transformation and service improvement initiatives
- Translate strategic priorities into clear, structured transformation programmes
- Design, deliver and embed a future-state Target Operating Models
- Improve end-to-end processes
- Work closely with operational and technical teams to improve tooling, data, automation and workflows
What we’re looking for
- Proven experience delivering operational transformation
- Strong delivery mindset with the ability to operate in complex, fast-moving organisations
- Excellent stakeholder management, influencing and change leadership skills
- Data-driven and analytical individuals
- Experience designing and implementing Target Operating Models
This role offers the opportunity to shape how operations scale and perform as the business continues to grow.
Please get in touch for more information.