Customer Solutions Engineer

TITLE: Customer Solutions Engineer

DEPARTMENT: Customer Solutions, EMEA

MANAGER: Manager, Customer Solutions

OFFICE LOCATION: London, UK

ROLE TYPE: Full time, Hybrid

Overview of the Team

The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.

The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.

The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in NY.

Role Overview:

The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales.

The responsibilities of the role includes:

• Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on-going life cycle account support.
• External 3rd party interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers
• Bid support – RFI, RFP, ITT response preparation and complex solution proposals
• Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
• Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.

How You Will Make an Impact:

• Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
• Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
• Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
• Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third-party integrations.
• Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights into:
• Products, solutions, and services – benefits, features, technical details, and designs.
• Technology direction and roadmap.
• Integration and compliance solutions.
• Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are:
• Technically accurate, credible, and contextually relevant.
• Professionally written, concise, and easily understood, with clear, high-quality graphics.
• Designed to highlight IPC’s strengths.
• Delivered on schedule.
• Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements.
• Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned.

Essential Skills and Experience to be Successful in this Role:

Technologies

Knowledge of one or more of the following technology areas is important for the successful candidate:

• IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services
• Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google
• AI (Artificial Intelligence) – Automation/Analysis/Bots integration
• SBC (Session Border Controller), Deployments
• Knowledge of virtualization and containerization Microservices/Kubernetes/Docker
• KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments
• Security – including aspects of network security, certificates, encryption, authentication, firewalls
• Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments
• LAN and WAN Network Design
• Voice Recording and archiving
• Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API´s, XML, SOAP, and others including the value they bring to workflow optimization

Other important attributes:

• Credible, structured, and methodical approach
• Availability to travel
• Ability to keep up to date with business and market technologies, and understand their impact to a client organization
• Excellent verbal and written communication
• Ability to work in a fast-paced sales environment
• Ability to deliver clear product presentations and demonstrations to all levels of a client organization
• Ability to think clearly, creatively, and quickly in demanding situations
• Friendly and out-going, able to work in teams
• Driven to high quality and excellence
• Extremely Client-oriented
• Experience with usage of Microsoft Office 365
• Experience with usage of Salesforce and Oracle
• Languages: English obligatory, German highly beneficial other European languages welcome
• To acknowledge and follow the CORE 4 values of IPC

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive Base Salaries

• Private Medical Insurance, Dental Insurance and Optical Reimbursement

• Salary Sacrifice Pension Scheme

• 25 Holidays per Year Plus Public Holidays

• Additional Time off for Charity Work and Volunteering

• Tuition Reimbursement

• Certification Bonus Program

• Access to “IPC University” our Internal E-Learning Platform

• Structured Onboarding Training and Peer Mentor Support

• Enhanced Parental Leave

• Wellness Program

• Fitness Membership

• Cycle to Work Scheme

• Season Ticket Loan

• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.