Account Manager
Job Title: Senior Account Manager (Digital Agency)
Location: Manchester City Centre (Hybrid, two days per week in office)
Role Type: Permanent
Salary: Up to £42k + commission (OTE £50k)
Overview:
We are supporting an established digital consultancy in Manchester that is looking to appoint an experienced Senior Account Manager. This is a key role within a growing client services function, focused on building long-term client relationships, providing strategic consultancy, and driving sustainable account growth whilst working closely with senior leadership, delivery teams and technical specialists.
Key Responsibilities:
- Build and develop long-term relationships with key client stakeholders, acting as the primary strategic contact across your account portfolio.
- Lead regular strategic account meetings, Quarterly Business Reviews and planning workshops focused on client objectives, satisfaction and future opportunities.
- Work closely with internal delivery and technical teams to ensure a joined-up client experience and successful long-term outcomes.
- Identify opportunities for account growth through upselling, cross-selling and strategic consultancy.
- Support commercial discussions, account planning, forecasting and contract renewals.
- Monitor client satisfaction, proactively manage risks, and maintain exceptional levels of client service.
- Maintain strategic account plans, roadmaps and accurate CRM records across your portfolio.
- Collaborate with senior leadership, marketing and business development teams to maximise client retention and long-term growth.
Essential Skills and Experience:
- 2+ years’ experience in an Account Management, Client Services or Customer Success role within a digital agency or tech consultancy.
- Proven experience managing multiple client relationships and leading strategic stakeholder discussions.
- Strong commercial awareness with the ability to identify opportunities for account growth.
- Experience facilitating client meetings, workshops or business reviews.
- Excellent relationship-building, communication and stakeholder management skills.
- Highly organised, self-motivated and comfortable managing multiple priorities within a fast-paced agency environment.
- A good understanding of digital delivery, website projects, CRM platforms or wider technology solutions would be highly advantageous.
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Please note: All applicants must have full rights to work in the UK without any current or future requirement for sponsorship.
Job Title: Senior Account Manager (Digital Agency)
Location: Manchester City Centre (Hybrid, two days per week in office)
Role Type: Permanent
Salary: Up to £42k + commission (OTE £50k)