SDR Manager, CaaS, contact centre, AI CX SaaS, Central London (£100k+ OTE)

IRIS: AI first audio enhancement for better communications

IRIS is harnessing the science of sound, dramatically improving how people experience audio across all digital platforms. Since launching in 2018, IRIS has developed a suite of patented products that leverage decades of research into the effects of sound on the brain, prioritising focus, productivity, and wellness for all. By harnessing the science of sound, IRIS dramatically improves how people experience audio and communicate.

Our flagship products IRIS Clarity and IRIS SDK use cutting-edge AI-driven voice isolation to eliminate noise from both sides of customer calls, leaving only the conversation and proven to drive agent focus, productivity and customer experience.

Born out of our work in Formula One, IRIS Clarity desktop application addresses a clear need in the CCaaS market, with additional markets now opening up that present significant opportunities across enterprise, notably retail, BPO, digital healthcare, utilities and financial services. Meanwhile, the IRIS SDK packages up our latest and greatest AI noise cancellation models, offering third party CCaaS, UCaaS and other comms platforms a powerful value added feature that solves a key industry problem.

The role:

IRIS is now 8 years old and we continue to grow at pace, bringing our ground breaking voice isolation and audio products to the world.

The SDR Manager / Business Development Lead is a player / manager role initially and will be focused on generating opportunities within specific industries where voice services are key to the customer's business model alongside building a scalable, high performance demand generation function. You will be a hungry, high performing sales professional, who has already been successful in a similar role. You must be from the CX, or B2B SaaS space, and will have sold technology to contact centres to improve their performance and workflows. You will have built / managed an SDR team including hiring, performance management and campaign workflows. You may have learnt your craft in a large company but possess an entrepreneurial edge and want to stamp your name on something meaningful.

This role will suit someone who does not wait to be given opportunities, and has skills in self-generating pipeline through a mix of existing contacts and hard work out in the market. You will be a self-starter and solution minded, a clear communicator who can pitch the big idea, but then follow the qualification process required to evaluate client needs and secure meetings. Ultimately, this is a role for someone who can do the strategy and build, but also gets on with it and executes for their own performance and the performance of the company.

Responsibilities:

• Drive top-of-the-funnel lead generation for account executives and sales managers
• Build and manage a high performance business development / SDR function.
• Create and drive revenue in the UK and globally within the call centre market.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Work with marketing to develop and drive targeted campaigns that build pipeline.
• Coach and develop the SDR team in how they execute campaigns.
• Initially operating as a player / manager, you will need to be generating opportunities alongside building the function.
• Accurate and timely updates to our CRM (Hubspot) and accuracy in forecasting.

Experience:

• 3 years minimum software sales experience
• Experience in a similar role.
• Strong preference for experience in selling software within CX or a similar field
• The ideal candidate would have a background/training in a recognised sales methodology, i.e. SPIN, BANT, MEDDIC, Challenger Sales
• Clear understanding of sales intelligence/enablement tools.
• Proven track record of sales excellence & customer focus, including the stages beyond the sale
• Self-starter and able to understand and quickly react to changing priorities
• Experience of working within the startup environment, or the clear demonstration that you have what it takes to succeed in such an environment, this is crucial to success in this role and company
• Strong communication and verbal skills, highly organised and effective at upward management
• Have previously worked as/with SDRs / BDRs and can demonstrate strong campaign coordination.

Working at IRIS:

• As a brand which lives and breathes audio and wellness, you can imagine the office vibe. We work hard, but we also have a good time along the way.
• Fully stocked fridge with refreshments, unlimited tea, coffee and soft drinks and of course, Thursday team socials.
• We are a start-up, so you have to buy into the journey, but we are seeking people who stay with us for the long term and share in the company’s success.