Customer Enablement Executive

Our client are dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Their commitment to innovation, customer success, and excellence has made them one of the UK’s largest private software companies. They support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.

The Role:

They are looking for a proactive and customer-focused Customer Enablement Executive to join their team. In this role, you will play a key part in ensuring their customers successfully adopt and maximize the value of their software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.

Key Responsibilities:

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as a key point of contact for customers, helping them understand and utilize their software effectively.
• Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey.
• Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
• Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience.
• Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.

About You:

• Previous experience in a customer adoption, customer success, or similar role within a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
• A passion for customer experience and the ability to proactively drive engagement.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.
• Ability to work both independently and collaboratively within a team.
• Knowledge of business software is a plus.

What We Offer:

• A supportive and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• The chance to make a meaningful impact in a leading software company.