Customer Renewals Associate

Entry Level Sales/Renewals Opportunities

Competitive + Commission

Manchester, UK

Permanent full time

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software

No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.

Why join?

• Talk to customers, solve problems, and make an impact fast
• Clear progression into Sales (AE) or Customer Success/Renewals
• Coaching, playbooks, and live practice — learn by doing
• Friendly, high-energy team that celebrates wins

What you’ll do

Shared foundations

• Start conversations via phone/email/LinkedIn
• Keep tidy notes & next steps in CRM (we’ll train you)
• Hit simple weekly goals (conversations, meetings booked, renewals progressed)

• Customer Renewals
• Reach out ahead of renewal dates, confirm details & timelines
• Prepare simple quotes and track status in the CRM
• Escalate questions, spot easy upsell cues, and keep customers happy

You’ll thrive if you are...

• People-first, positive, and resilient (you bounce back quickly)
• Clear communicator who likes structure and checklists
• Coachable — you like feedback and use it
• Organised — you own your day and your results

Training you’ll get

• Product & industry basics (plain English, no jargon)
• Outreach & renewals playbooks (calls, emails, talk tracks)
• Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools

Perks

• Competitive base + bonus/commission
• Progression pathways and regular coaching
• Supportive culture, team socials, and recognition for effort & impact

Interview vibe

• Quick intro chat fun scenario exercise short 1:1s
• Come as you are — energy and attitude matter most

Interview process & dates

• Step 1: A quick screening call with me.
• Step 2: Interviews on Tue 14 Oct or Mon 20 Oct 2025, depending on the role.