Gen Ai Operations Analyst

Gen Ai Operations Analyst

UK

Competitive Bonus Benefits

Permanent full time

Are you ready to shape the future of AI in a fast-paced, innovative environment?

At IRIS Software Group, we’re transforming how our teams work with the power of Generative AI (GenAI). We’re looking for a forward thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function.

What You’ll Be Doing

• Monitor GenAI tool performance, usage, and quality of outputs.
• Collaborate with Data Science and Product teams on updates and improvements.
• Deliver training and upskilling support to ensure successful adoption.
• Manage incidents and ensure AI solutions remain compliant and ethical.
• Create documentation, track KPIs, and generate regular reports.

What You’ll Bring

• A passion for emerging technologies, especially GenAI.
• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration abilities.
• Experience in operations, data analytics, or technical support.
• Exposure to AI/ML tools or an eagerness to learn.

Why Join IRIS?

You’ll play a key role in shaping how we use AI to improve customer outcomes, streamline processes, and foster innovation across the business. We offer a collaborative, growth-focused culture with the freedom to experiment, iterate, and make a real impact.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.