Customer Account Manager - Education

🌍 Customer Account Manager – International Schools (iSAMS)

📍 UK (Remote)

💰 Competitive salary + commission

🕒 Full-time, Permanent

📣 Join IRIS Software Group

IRIS Software Group is a global leader in education technology, supporting schools in over 90 countries. Through our iSAMS platform, we help schools streamline operations across safeguarding, finance, HR and engagement.

We’re growing fast — and looking for a Customer Account Manager to take ownership of a high-value portfolio within the international and independent schools market.

💼 The Role

This is a 50/50 split between account management and commercial growth.

You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions.

🎯 What You’ll Be Doing

• Build and manage strong relationships with international school stakeholders
• Drive retention through proactive engagement and value delivery
• Identify upsell and cross-sell opportunities across iSAMS modules
• Support customers with digital transformation and system optimisation
• Manage full sales cycles for upgrades and expansions
• Own forecasting, pipeline management and CRM hygiene

🧠 What We’re Looking For

Essential:

• Experience in account management or field sales
• Proven track record of hitting targets
• Strong stakeholder management skills
• Confident communicator with a consultative approach
• Highly organised and self-motivated

Desirable:

• SaaS or education sector experience
• Familiarity with iSAMS or MIS platforms
• Salesforce experience

🌟 What Success Looks Like

• High retention and account growth
• Increased adoption of iSAMS modules
• Strong pipeline and accurate forecasting
• Trusted advisor relationships across your portfolio

✨ Why IRIS?

• High-growth, global SaaS business
• Supportive, collaborative culture
• Real ownership of your accounts
• Opportunity to make a genuine impact in education

If you’re someone who loves building relationships, driving growth and working in a fast-paced SaaS environment — this could be a great fit 🚀