Customer Renewals Associate (Entry Level Retention)

At IRIS, we help schools, academies, and education providers simplify everyday operations through market-leading software and services. We're looking for a Customer Renewals Associate to join our Education Renewals team, providing essential administrative and operational support that helps ensure customers enjoy a seamless renewal experience.

This is an excellent opportunity for someone early in their career who enjoys organisation, administration, customer service, and working as part of a collaborative team. You'll play an important role in keeping renewal activities on track while developing valuable commercial and customer management skills in a growing technology business.

What will you be doing?

As a Customer Renewals Associate, you'll support the wider Renewals team by managing key administrative activities, maintaining accurate data, and helping to ensure customers' renewals are processed efficiently and on time., and as the role progresses you'll develop into taking your own cases on the phone with clients.

Key responsibilities include:

• Providing day-to-day administrative and operational support to the Renewals team.
• Supporting customer renewal processes by handling general enquiries and completing associated administration tasks.
• Monitoring workflow queues and highlighting urgent items, overdue tasks, and cases requiring escalation.
• Maintaining organised records, tracking outstanding actions, and supporting internal reporting activities.
• Working closely with colleagues across Renewals, Sales, Customer Success, and Revenue Operations to support efficient customer handovers and operational consistency.
• Reviewing and managing "on hold" cases, helping to ensure they progress smoothly through the renewal process.
• Following up on outstanding quotations to support timely contract renewals.
• Completing data validation and quality checks to maintain accurate customer and contract information.
• Identifying opportunities to improve processes and increase operational efficiency.
• Supporting team-wide initiatives and contributing to a positive, collaborative working environment.

What we're looking for

Essential:

• Strong organisational skills and excellent attention to detail.
• Good working knowledge of Microsoft Outlook and the Microsoft Office suite.
• Ability to manage multiple tasks and priorities effectively.
• Strong written, verbal, and numerical communication skills.
• A proactive attitude with a willingness to learn and develop.
• Ability to work collaboratively within a team environment.
• High levels of accuracy when handling data and documentation.
• A customer-focused mindset and commitment to delivering excellent service.

Desirable:

• Previous experience in an administrative, customer service, or customer-facing role.
• Experience using Salesforce or another CRM platform.
• Experience working within a fast-paced operational or commercial environment.
• Knowledge of the education