Customer Service Representative

🚨 We’re hiring! | 2nd Line Customer Service Representative 👩‍💻👨‍💻 | Join Team IRIS 🚀

Ready to level up your customer service career? 💥 We’re on the lookout for a 2nd Line Customer Service Analyst to join our dynamic team at IRIS! If you're naturally curious, love solving complex problems, and thrive in a collaborative environment - this could be your next big move. 🙌

🌟 What you’ll be doing:

• 📞 Handle incoming support cases and escalations from customers & our 1st line team
• 🕵️‍♂️ Investigate and resolve complex technical queries—first time where possible!
• 🗂️ Log and assign tickets with clear info to help drive fast, effective resolutions
• 🧠 Collaborate with 3rd line support, internal teams, and external partners
• 🔍 Support UAT testing and contribute to our internal knowledge base
• 🧭 Prioritize your workload, meet SLAs, and deliver on team KPIs (like NPS & quality)
• 🤝 Share your knowledge and support your teammates - success is a team sport!

🎓 What we’re looking for:

• ✅ Solid experience in customer support or technical service (2nd line ideal!)
• 🧾 AAT Level 2 or 3 (bonus points if you’ve got an IT or SQL qualification too)
• 💬 Clear communicator, calm under pressure, and passionate about great service
• 🧩 A problem-solver at heart with great attention to detail
• 🛠️ Comfortable using CRM/ticketing systems and eager to learn new tools
• 🌱 Self-driven with a desire to grow, develop, and make a real impact

🚀 Why join IRIS?

At IRIS, we don’t just offer jobs—we build careers. You’ll be part of a company that values innovation, teamwork, and personal growth. You’ll have the freedom to develop, contribute ideas, and be yourself—all while making a difference for thousands of customers. 🌈

🔗 Ready to apply? Click Apply Now and take the next step in your journey with us.

We can't wait to meet you!

• #CustomerSupport #TechJobs #CareerGrowth #IRISCareers #NowHiring #JoinUs 💼✨