Customer Success Executive

Customer Success Executive

Competitive + Commission

Manchester or Slough (Hybrid)

Permanent full time

If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position.

About the role:

As a Customer Success Executive , you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey .

From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.

What you’ll be doing:

• Managing a portfolio of customers and acting as their primary point of contact
• Building trusted advisor relationships and guiding customers to achieve their goals
• Leading the onboarding process and ensuring customers achieve value quickly
• Driving adoption , satisfaction , renewals , and expansion opportunities
• Conducting regular check-ins , business reviews , and on/off-site meetings
• Acting as the “voice of the customer” internally to shape product and service improvements
• Maintaining a deep understanding of our products and advising on best practices
• Creating customer success plans , tracking customer health , and proactively addressing risks
• Partnering with teams across the business to deliver seamless customer experiences

What we’re looking for:

• Strong relationship-building and communication skills
• Proven experience in customer success , account management , or a client-facing role
• Ability to manage multiple customers and projects at once
• A proactive problem-solver with a customer-first mindset
• Comfortable engaging with senior stakeholders and driving value conversations
• Knowledge of SaaS , education technology , or school systems (advantageous but not essential)

Why join us?

• Be part of a company that’s transforming the Accountancy and HCM spaces with innovative solutions
• Work with passionate teams and supportive leadership
• Opportunities to develop your career within a growing Customer Success function
• Competitive salary, benefits, and performance-related incentives