Customer Support Team Lead
Customer Support Team Lead
Competitive + Bonus
Remote, UK
Permanent full time
At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.
This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you’ll be doing
- Leading and supporting a high-performing customer support team
- Managing performance, quality standards and customer satisfaction metrics
- Handling escalated queries, complaints and major incidents
- Working closely with Product, Development and Customer Success teams
- Supporting recruitment, onboarding and ongoing development
- Championing best-in-class customer experience across IRIS Financials
What you’ll bring
- Proven experience in a customer-facing software or IT support environment
- People leadership or team lead experience
- Strong communication and stakeholder management skills
- Ability to balance leadership responsibilities with hands-on problem solving
- A passion for delivering excellent customer experiences
If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.