Senior Director of Corporate Applications

As Senior Director of Corporate Applications and a key member of the wider IT leadership team, you will:

• Own the strategy, roadmap, and operational health of our corporate/internal application estate, including CRM, ERP, billing, finance, and other business-critical SaaS platforms.
• Lead the consolidation and transformation of our corporate applications as part of a major, active investment program, reducing redundancy and simplifying how the business works.
• Partner with business stakeholders across Finance, Billing, Sales, Customer Success, and Operations to translate business needs into prioritized, well-governed system and process changes.
• Contribute directly to IRIS's M&A strategy by leading application and platform integration, consolidation, and (where relevant) divestment work for acquired and divested businesses.

You're passionate about the needs of the business and the people who rely on our internal systems every day. You'll inspire your team to put stakeholders at the center of what they do, working closely with business leaders to ensure aligned priorities and shared goals.

You'll make sure our corporate applications strategy is deliverable, and play a pivotal role in ensuring the function has a reputation for reliability, responsiveness, and disciplined execution.

Key Responsibilities

Stakeholder Management & Business Transformation

• Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities - and translate those needs into a clear, prioritized applications roadmap and well-designed solutions.
• Lead business process transformation initiatives, challenging "as-is" ways of working and driving adoption of standardized, efficient processes across corporate systems.

Platform Consolidation & M&A

• Lead the technical and functional consolidation of corporate applications following mergers, acquisitions, and divestments, ensuring minimal disruption to the business.
• Own due diligence input and post-close integration planning for corporate systems (CRM, ERP, billing, finance) as part of the wider M&A process.
• Drive the current large-scale investment program to consolidate our corporate applications footprint, reducing tool sprawl and duplicate functionality.
• Develop and execute modernization, consolidation, and platform convergence plans across legacy and current-generation systems.

Application Reliability & Performance

• Use Datadog (or equivalent) monitoring to proactively detect issues, identify emerging trends, and deflect incidents before they impact the business.
• Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale.
• Establish clear incident management, escalation, and post-incident review processes for corporate systems.

Configuration Discipline & Platform Governance

• Champion a configuration-first approach on hosted SaaS platforms, resisting unnecessary customization in favor of supported, upgrade-safe configuration.

• Establish and continuously refine governance frameworks, policies, and processes for how corporate applications are changed, used, and supported - evaluating updates for long-term maintainability, upgrade impact, and total cost of ownership, and ensuring a compliant, consistent stakeholder experience.

• Maintain a clear view of the corporate applications landscape to maximize the capabilities of platforms already in use.

Qualifications

• Previous Director or Senior Director level leadership of a corporate applications, business systems, or internal IT function at a similarly sized (or larger) organization.
• Proven experience (15+ years) in corporate/business applications, with at least 10 years in a senior leadership role.
• Hands-on experience with Salesforce and/or Oracle NetSuite strongly preferred (platform certifications a plus); broader experience with corporate ERP, CRM, and billing/revenue systems also valued.
• Demonstrated success leading business system transformation and platform consolidation initiatives, ideally including post-acquisition or divestment integration.
• Direct experience supporting M&A activity - due diligence, platform consolidation, data migration, and system integration/divestment following acquisitions.
• Strong track record of stakeholder management across multiple business functions, including prioritization of competing demands.
• Track record of leveraging enterprise monitoring/APM tooling (e.g., Datadog) at scale, with measurable reductions in incident volume or mean time to resolution as a result.
• Deep understanding of the trade-offs between configuration and customization on hosted SaaS platforms, and a track record of driving configuration-first outcomes.
• Breadth of experience evaluating current-state technology landscapes and developing modernization, consolidation, and convergence plans.
• Commercially astute, with a clear ability to demonstrate the value of proposed investment or strategy, motivated by commercial and business-outcome KPIs.
• Proven track record of successfully delivering complex system and process transformation programs, at scale, on budget and on time.
• Excellent leadership, communication, and project management skills.
• Experience with Agile or hybrid project delivery methodologies.
• Familiarity with security best practices, especially regarding financial, billing, and customer data.
• Broad working knowledge of IT systems and infrastructure - including hardware, software, networks, databases, and cloud platforms (e.g., AWS, Azure, or GCP) - sufficient to make informed, well-grounded platform decisions.
• Working understanding of secure software development lifecycle (SDLC) principles as applied to configuration, customization, and integration work on hosted SaaS platforms.