Digital Support Technician IT Apprentice

An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority has arisen, to support key IT activities within operational and project teams. 

The role will provide experience in the following areas: 

• Use of IT systems such as Microsoft, Google and Power BI. 
• Stakeholder management for IT requirements.
• Maintaining documentation in line with GDPR and ISO requirements.
• IT techniques such as report generation from Power Bi and excel/google sheets management.
• Peer to peer shadowing of IT activities undertaken in the contract.
• Undertaking key learning modules as provided by Iron Mountain such as code of ethics. 

Working alongside the Technical Business analyst and supporting the role in the following areas: 

• Providing technical support to operations, PMO and contract teams.
• Support the production of process maps to aid IT guidance documentation on software used in the contract.
• Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work.
• Provide administration support on any IT testing that the Technical Analyst may be undertaking.
• Learn how to run Power BI reports and share with stakeholders. 

• IT skills
• Attention to detail
• Team working
• Experience of using Excel
• Health and safety
• Able to follow site procedures
• Basic financial acumen
• Good English language skills
• Follow verbal instructions
• Follow written instructions
• Willing to learn and grow
• Able to work independently
• Adheres to confidentiality
• Professional conduct

• 4 GCSE's including Maths and English GCSE, grade Grades 9-4 (A-C) (Essential)