Application Support Lead

• Application Support Lead (SFIA Level 5)
• 6 months (initially)
• Remote-working (UK-based)
• Market Rates
• Outside IR35

The Opportunity:

We are seeking an experienced Application Support Lead to join a high-profile UK Central Government programme, delivered via a leading consultancy specialising in Digital Transformation.

This role will play a pivotal part in ensuring the stability, performance and continual improvement of a critical national application.

Skills and Experience:

• Proven experience leading application support teams in complex environments.
• Strong background in ITIL or service management frameworks, with a focus on continual service improvement.
• Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences.
• Demonstrable experience of governance, audit preparation, and service reporting.
• Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable.

Role and Responsibilities:

Leadership and Team Management

• Ensure operational efficiency of incident and request support processes.
• Oversee daily ticket triage, resolution and escalation.
• Lead appraisals and professional development planning for team members.

Stakeholder and Supplier Engagement

• Act as the bridge between Technology teams, the CIMS supplier and end-users.
• Maintain strong working relationships across stakeholders and suppliers.
• Provide clear and timely communication on incidents, fixes and updates.

Operations and Support

• Develop and execute structured plans for internal and external audits.
• Produce accurate KPI reports monthly or on request.
• Proactively identify, report, and escalate security issues.
• Prepare test environments and data for penetration/performance testing.

Governance

• Maintain robust documentation, change control, and configuration management.
• Work with product development to ensure support activities align with the roadmap.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology??