2nd Line Support Engineer

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site.

This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP.

You'll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement.

Skills and Experience:

• Ability to work under pressure and manage multiple projects
• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Full driving licence is essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment. Preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage

Applications:

To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV see below and I'll call you back to discuss the role in more detail.

Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans