Service Desk Engineer

• Service Desk Engineer (French/Spanish speaking)
• Runcorn (3 days per week in the office)
• £25,000 to £30,000 per year (+ Overtime + On Call)
• Plus an excellent company benefits package

The Opportunity:

ISR are recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client's UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).

Skills and Experience:

• Bi-lingual with professional proficiency in English and either French or Spanish.
• Proven experience working in a technical support or service desk role.
• Excellent customer service skills and the ability to provide accurate and clear responses.
• Excellent prioritisation skills and the ability to work methodically.
• Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).

Role and Responsibilities:

• Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
• Diagnose and troubleshoot issues across multiple technologies.
• Escalate complex issues appropriately to senior members of the team or specialist support functions.
• Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
• Work to agreed SLAs and KPIs.

Applications:

Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.