Digital Mobilisation Specialist

DIGITAL MOBILISATION SPECIALIST

Contract: Food

Location: Birmingham (UK-wide role, open to candidates across the country)

Hours of work: 40

Contract Type: Fixed Term Contract - 12 months

We are seeking a Digital Mobilisation Specialist to support the successful mobilisation and ongoing operation of our digital food ordering platforms, including kiosks, apps, and websites.

Working closely with the Digital Platforms Manager, this role plays a critical part in getting sites ready for launch and ensuring a smooth transition from pre‐implementation through to Business as Usual (BAU).

Job Description

This role combines mobilisation planning, IT implementation, and stakeholder coordination to ensure digital platforms are deployed effectively and operate at a consistently high standard.

It is a home‐based position with a strong focus on planning, supplier coordination, and post‐deployment handover, contributing directly to excellent customer experiences and improved operational efficiency.

Key Responsibilities

• Lead mobilisation planning for new and transitioning sites, ensuring digital readiness.
• Gather site and stakeholder requirements and ensure delivery within agreed timelines.
• Liaise with suppliers and SAAS providers to order, configure, and deploy required hardware.
• Support IT implementation planning and execution for digital ordering platforms.
• Act as the first point of contact for site teams experiencing platform‐related issues.
• Proactively monitor platform performance and resolve or escalate issues as required.
• Deliver training, guidance, and best‐practice support to site teams before and after deployment.
• Manage post‐deployment handover, ensuring clear ownership transfer to BAU teams.

About You

• IT operations experience, ideally supporting customer‐facing digital platforms.
• Experience working with digital systems in food, retail, or hospitality environments.
• Strong technical knowledge of digital ordering platforms, CMS platforms, and analytics tools.
• Customer‐focused mindset with a clear understanding of digital user experience and operational impact.
• Strong problem‐solving and troubleshooting skills with a proactive approach.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Collaborative team player, able to build effective working relationships across technical and non‐technical teams.
• Experience working with SAAS providers (desirable).
• Experience with customer‐facing ordering platforms such as Kampla, DeliGo or similar systems would be advantageous.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com