IT Support Technician Apprentice

We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.

As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.

Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.

Your responsibilities will include:

Helpdesk & Customer Support:

• Providing first-line technical support via telephone, email and remote support tools
• Logging, updating and managing support tickets through the service desk system
• Diagnosing and resolving common hardware, software and connectivity issues

Microsoft Cloud & Identity:

• Supporting Microsoft 365 environments including user administration and troubleshooting
• Managing user accounts and permissions via Entra ID

Hardware & Infrastructure:

• Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
• Supporting network infrastructure including switches, firewalls and wireless networks

Field & Project Support:

• Assisting with customer installations and on-site support visits across the East of England and wider area
• Supporting project delivery and customer onboarding activities

Security & Compliance:

• Assisting with cybersecurity, Cyber Essentials and information security activities

Administration & Documentation:

• Creating and maintaining technical documentation and knowledge base articles
• Maintaining accurate asset registers, customer records and inventory systems
• Liaising with suppliers and technology partners where required

During your apprenticeship you will gain practical experience with:

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Windows 11
• Networking technologies
• Custom healthcare and line-of-business applications
• Endpoint management solutions
• Cybersecurity tools and best practices
• Remote support and monitoring platforms

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills

• English GCSE, grade 9 – 4 (A *– C) (Essential)
• Maths GCSE, grade 9 – 4 (A *– C) (Essential)